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Terms and conditions

Contract

Orders confirmation, sent by the customer via email or through the website MOTOCHEPASSIONE constitutes full acceptance of the contract terms and conditions.

Prices

Taxes and Currency: Prices on our web site are in USD currency (www.eurocambi.com to check currency rates). Taxes : Please note: our system automatically recognize in which country you are, web site shows prices tax excluded or included depending in which country you are or which country you choose as final destination:
• European Union Countries: our web site prices are tax included.
• Outside European Union Countries: our web site prices are tax excluded. For example if you are in UK, France, Spain etc (one of the UE countries) you will see and pay tax included prices. Otherwise if you are in US, Switzerland, Norway, Australia etc (outside EU) you will see and pay tax excluded prices. So outside EU citizens pay less than EU citizens? Absolutely No! Outside EU citizens pay MOTOCHEPASSIONE the price without taxes but will pay to the courier, at the delivery, their own country custom duties and value-added taxes; final price could be more less or equal, this depends on every country import policy. Invoice: every order we ship is billed, you will find the invoice outside the parcel. Invoice is billed using data filled in the "billing address fields". Please note that after invoice is drawn, no correction to the billing address could be done. Invoice Value, many customers from Turkey, Brazil, Thailand etc ask us to undervalue the invoice: our courier need to clear the right amount you pay because the invoice we bill to you has to be cleared by the Italian Custom Office, therefore declaring a lower value is considered a tax fraud, also if a parcel would be damaged during flight the courier would refund you only for the declared value. Please don't ask us to undervalue, our answer will be always NO.


Guarantee

Every Product sold by MOTOCHEPASSIONE is covered by One Year Limited Manufacturer's Conventional Guarantee, according to the italian law DL 24/02, Final Consumers will benefit of Two Years Limited Conformity Guarantee. Customer will access guarantee services keeping shipping invoice. Final Consumers, customers who buy products outside their business, will benefit Two Years Limited Guarantee (1 year by Manufacturer + 1 year by MOTOCHEPASSIONE). Professional Consumer, customers who buys products for their business, will benefit One Year Manufacturer's Conventional Guarantee. In the unlikely event that a defect appears during the guarantee period, please use our e-mail INFO@MOTOCHEPASSIONE.IT to contact us, MOTOCHEPASSIONE or a Manufacturer's technician will try to solve the problem without a return (for example problem could be only a wrong configuration or a missing ancillary accessory). If defect is confirmed by technical support, we will provide you a RMA number (Return Material Authorization), to use to return faulty parts. Return Delivery will be arranged by MOTOCHEPASSIONE if a product is DOA (Dead On Arrival) within 10 days delivery, while return to MOTOCHEPASSIONE is on behalf and to be pay by customer if made afterwards. Guarantee does not apply to damage from improper use, abuse, accidents, unauthorized service or inadequate packaging when shipping the product to MOTOCHEPASSIONE

Guarantee limitation

Guarantee does not apply to damage from improper use, abuse, accidents, unauthorized service or inadequate packaging when shipping the product to MOTOCHEPASSIONE.

Technical enquiries

Our work is attempt to keep this web site up-to-date as possible we can. But do to the changing nature of these typology of products, always chasing improvements and state of the art manufacturing we can not guarantee that all information or pictures are describing products as really they are or as really they will be delivered. Prices are subject to change without notice, we can not be liable for any existing pricing changes, mistakes, typos, misprints or updates. Pictures are for reference only and subject to change without notice, for some categories the supplier indicate just general pictures. Motochepassione is not liable for any outcome or damage resulting from information found in this web site. Product application are suggested by every manufacturer, we do not assure correspondence with the OEM part

Products availability

All products listed on our website has different handling time, between 7 and 15 workings days, always indicated in the texts The goods will be sent in the delivery times indicated when we receive proof of payment. In case of delay we can grant a special discount. We therefore recommend to those who make payment via bank transfer, send email copy of the receipt

Shipping & Returns

Before accept the parcels, if you suspect that your goods have been damaged during transit, please accept the parcel just with RESERVE, otherwise even in case of insurance paid the courrier will be not responsible In case of damage or missing parts we would ask you to report this within 3 days of receipt so that a claim may be made against our couriers. You can report this damage writing to info@motochepassione.it We would then ask that the goods be returned to us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund.

Orders

MOTOCHEPASSIONE orders policy
1.1) You can buy only products or services present in the site.
1.2) Your order has been correctly placed if you receive an automatic e-mail generated by our server. This is the prove that your order has been received but not that it is confirmed yet.
1.3) Order Status, Payment status and Tracking will be visible step by step in the area "My orders" .
1.4) In case of not availability of the product ordered Motochepassione will refund the client, we will not be liable for any claim regarding failure provide of the product or service
1.5) Orders cancellation has to be communicated via email to info@motochepassione.it and it will be accepted just in case it will be made before shipment. Orders cancellation will be not accepted for the items not in stock and ordered specifically for the client, this is the case of clothing sizes, helmet colors, racing parts (exhausts, carbon parts, suspensions / springs / steering dampers ..exc)
1.6) Delivery time is indicated in each auction, items could be in stock but many articles are booked and produced just under request, therefore they can take from 10 to 15 working days, in case of delay we will advise promptly the client. We will not be liable for any claim regarding production delay.


Payment methods

Accept the following payment methods: Credit Card, PayPal and Bank Transfer For every need or request, please contact us at info@motochepassione.it. Invoice will be supplied together with the parcel (outside the box or inside the box)

The Right of Withdrawal

MOTOCHEPASSIONE is working under the "Right of Withdrawal". This means that if you're not happy with the item you can return it and receive a refund. The right of withdrawal must be exercised within 14 working days from receipt of the goods by sending an email to the email address info@motochepassione.it The right of withdrawal can not be exercised if the product is not intact, or -Without the original packaging -In the absence of elements of the product -For damage to the product -In case the product has been produced directly for the client (example racing parts like exhaust systems or carbon fairings) The right of withdrawal is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity. The cost of sending and returning the product are borne by the customer, take a note that our warehouse is located in Milan, Italy, and the return has to be made with a tracked service and using the documents we will supply to arrange the return. In case the client will return the parcel without previous authorization and without the necessary and obligatory documents that we have to supply, We will not be liable for any claim regarding lost parcels or extra costs (custom fees) The refund will be made once the goods are received back intact and in original state, using the method of payment used for the purchase, the shipping cost or fees paid for the order will be not refund, you will get just the item value refund.


Items excluded

In our catalogue is possible to order several racing parts, these units are manufactured under order, therefore for this kind of sales we will not accept return or refund requests

Accountability

Motochepassione SRL is not responsible for any damage or loss, direct and / or indirect, arising from sale of goods and services offered in the catalog published on the website MOTOCHEPASSIONE, including delayed and / or non-delivery of the product or the correspondence of the goods to the specifications published on this site, nor for any other circumstances not directly attributable to the motochepassione SRL

Limitation of Liability

Motochepassione SRL will not be, in any event liable for any direct, indirect, punitive, special, incidental or consequential (including, but not limited to, loss of business;, revenue, profits, use, data or other economic advantage), howsoever occurring, for actions arising from or related to the use or outcome of the information available on this Site, even if the motochepassione SRL has been informed of the possibility, the occurrence of such damage. You agree to lift the motochepassione SRL from any claim that is or put in relation to the use of the Website and not to sue her for these reasons.


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